Shipping policy

Shipping Policy

Order Processing & Dispatch

  • All confirmed orders are processed and handed over to our courier partners within 24 to 48 business hours (excluding Sundays and national holidays).

  • Once your shipment is dispatched, you will receive an automated confirmation via email and SMS/WhatsApp with your tracking ID and courier link.

Delivery Timelines

We deliver to serviceable pin codes across India through reliable surface and air logistics partners.

  • Average Delivery Window: 4 to 8 business days from the date of order placement.

  • Metro Cities: Typically arrive within 4 to 6 business days.

  • Tier 2, Tier 3 & Remote Locations: Typically arrive within 6 to 8 business days.

  • Delivery timelines are estimates and may occasionally experience slight delays due to regional logistics disruptions, adverse weather conditions, or high-volume festive seasons.

Shipping Charges & Payment Modes

  • Prepaid Orders (UPI, Credit/Debit Cards, Net Banking): Enjoy Free Standard Shipping across India.

  • Cash on Delivery (COD): Available for all eligible pin codes with Zero Extra Fees. You pay only the exact order value shown at checkout upon doorstep delivery.

  • We may initiate an automated order verification via WhatsApp or phone call for COD purchases prior to dispatch to confirm delivery address accuracy.

Tracking Your Order

  • You can follow the real-time status of your package directly through the tracking link provided in your dispatch notification.

  • Tracking details usually take 12 to 24 hours after courier pickup to update scan milestones at the origin fulfillment hub.

Non-Delivery & Failed Delivery Attempts

  • Our courier partners make up to 3 delivery attempts before marking a package for return to origin (RTO).

  • Please ensure your shipping address, landmarks, and active mobile number are accurate at checkout to avoid delivery failures.

  • If a package returns to our facility due to repeated customer unavailability or an incorrect address, our support team will reach out to verify your details before arranging a re-dispatch.

Damaged or Tampered Parcels

Every Zyrin order is securely packed in tamper-evident protective transit packaging.

  • If you notice significant outer box damage or tampering upon arrival, please photograph the package before opening and report it to us within 48 hours of delivery.

  • Contact our support team at support@zyrin.com  with your Order ID and photos/videos of the parcel so we can inspect the issue and issue an immediate replacement.